FAQs

Shipping & Delivery Details

At Innovex, every order is handled with care—from the moment it’s placed to the moment it reaches your doorstep. Below is everything you need to know about our processing, shipping, and delivery process.

🕒 Order Preparation

All orders are carefully reviewed, packed, and prepared for shipment within 3–5 business days.

🚚 Shipping Timeframes

United States
Orders are shipped via USPS or FedEx and typically arrive within 15–20 business days after processing.

International Orders
Delivery generally takes 15–30 business days, depending on your destination and local fulfillment center.

⏳ Please note: Shipping timelines may be affected by customs procedures, weather conditions, peak seasons, or other unforeseen global delays.

🔍 Tracking Your Order

Once your order ships, you’ll receive a tracking link by email.
You can also monitor your shipment anytime through our Track Your Order page.

❌ Cancellations & Address Updates

Orders may be canceled or updated within 24 hours of purchase.

To cancel an order, please email us with the subject line:
“CANCEL MY ORDER”

Address changes must also be requested within 24 hours.
Once an order has shipped, changes are no longer possible.

📧 Contact: innovexshop@yahoo.com

🚪 Delivery Attempts

Most shipping carriers will attempt delivery up to two times.
Please ensure someone is available to receive your package to avoid delays or returns.

💥 Damaged or Faulty Items

If your order arrives damaged or defective, we’re here to help.
Please contact us at innovexshop@yahoo.com and include:

• Your order number

• A clear photo of the damaged or faulty item

We’ll arrange a free replacement as quickly as possible.

🤝 Need Assistance?

Our support team is always happy to help and typically responds within 24 hours.

📧 Email us anytime: innovexshop@yahoo.com