Shipping policy
Shipping & Delivery Policy
At Innovex™, we’re committed to preparing and delivering your order with care, accuracy, and reliability. Below is a complete overview of our processing, shipping, and delivery guidelines.
🕒 Order Processing
All orders are processed within 3–5 business days before shipment.
This time allows our team to carefully prepare, quality-check, and securely package each item.
🚚 Shipping Timeframes
United States
Orders are shipped via USPS or FedEx.
Estimated delivery time is 15–20 business days after processing.
International Orders
Estimated delivery time is 15–30 business days, depending on your destination and fulfillment center.
⏳ Please note: Delivery timelines may vary due to customs inspections, weather conditions, peak seasonal demand, or global logistics delays. We appreciate your patience during such circumstances.
🔍 Order Tracking
Once your order has shipped, you’ll receive a tracking link via email.
You can also monitor your order anytime through our Track Your Order page.
❌ Cancellations & Address Changes
Changes can only be requested within 24 hours of placing your order.
To cancel your order:
Email us with the subject line “CANCEL MY ORDER”
📧 support@innovex.com
To update your shipping address:
Please contact us within 24 hours of purchase.
Once an order has shipped, address changes are no longer possible.
🚪 Delivery Attempts
Most carriers will attempt delivery up to two times.
If no one is available to receive the package, it may be returned to the sender.
Please ensure someone is available at your shipping address to avoid delays or returns.
💥 Damaged or Defective Items
If your order arrives damaged or defective, we’re here to help.
Please contact us at support@innovex.com and include:
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Your order number
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A clear photo of the damaged or defective item
We’ll arrange a free replacement as quickly as possible.
🤝 Need Assistance?
Our customer support team is always ready to assist you.
📧 Email: support@innovex.com
⏳ We aim to respond within 24 hours.